Kitchaie
Address: 19 Grange View Park, Clondalkin, Dublin 22, D22 K1W4, Ireland
Email: admin@kitchaie.shop
Phone: +353 (830) 91 85 59

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1. Overview

We want you to be completely satisfied with your purchase from Kitchaie.
If for any reason you are not happy with your order, you may request a return or refund according to the terms below.

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2. Return Eligibility

• You may request a return within 14 days of receiving your order.

• Items must be unused, in original packaging, and in the same condition as received.

• Proof of purchase (order confirmation or receipt) is required.

• For hygiene reasons, some kitchen accessories may not be eligible for return once opened.

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3. How to Request a Return

To start a return, contact us at admin@kitchaie.shop with your order number and reason for return.
Once your return is approved, we’ll provide instructions for sending the product back.

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4. Refunds

• Once we receive and inspect the returned item, we’ll notify you by email.

• Approved refunds will be issued to your original payment method within 7 business days.

• Shipping fees (if any) are non-refundable.

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5. Exchanges

We only replace defective or damaged items.
If you need to exchange an item for the same product, email us at admin@kitchaie.shop.

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6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging.

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7. Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Clearance or final sale items

• Used or damaged products not due to our error

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8. Questions

For more information about our return and refund process, contact us at:
📧 admin@kitchaie.shop
📞 +353 (830) 91 85 59